Root Cause Analysis and Problem Solving

In this course, you’ll learn how to identify and solve complex process problems by diving deep into Root Cause Analysis (RCA). Understanding the underlying causes of issues is essential for making sustainable improvements and eliminating recurring problems. This course introduces key problem-solving tools including the 5 Whys, Fishbone Diagram, and Pareto Analysis, all designed to help you uncover the true causes of inefficiencies and bottlenecks within your organization.

The 5 Whys technique helps you ask the right questions to get to the root cause of any issue, while the Fishbone Diagram visually breaks down problems into categories for easier analysis. Pareto Analysis empowers you to focus on the most critical issues by applying the 80/20 rule, ensuring that you spend your efforts addressing the problems that have the largest impact on your processes.

Through practical examples and exercises, you’ll develop the skills to effectively apply these tools, drive problem-solving efforts, and create lasting improvements in your organization’s processes. By the end of this course, you will be equipped to identify process inefficiencies, develop actionable solutions, and lead improvements that deliver measurable results.